Telecom PR: When Billing Errors Hurt Companies

Posted by on Oct 4, 2010 in Back Office, Blog | 0 comments

In BSS news today: A mobile operator concedes defeat on a billing squabble and agrees to refund up to $90M to customers wrongly charged for...

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BSS: When Billing Transparency is Chucked Overboard

Posted by on Sep 8, 2010 in Back Office, Blog | 0 comments

Michael O’Leary doesn’t quibble on his business model. To the Ryanair CEO, air travel is bus service with wings. Customers are...

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In a World of Me-Too Thinking, Are You Different?

Posted by on Aug 10, 2010 in Back Office, Blog, Driving PR Performance | 0 comments

Long ago when social media was new a company we know had the opportunity to write a weekly guest blog. They opted to “first wait and...

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Best Course for Marketing & PR: Point Into the Wind

Posted by on Jul 9, 2010 in Blog, Driving PR Performance | 0 comments

“There’s little doubt that businesses are holding back. Right now they are sitting on more cash than they know what to do ...

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BSS/OSS: The Social Media Gap

Posted by on Jun 21, 2010 in Back Office, Blog, Social Public Relations | 0 comments

A common thread runs through many BSS/OSS companies we met with at the recent B/OSS Conference and Expo. Too often, they overlook a vital...

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